WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. Please contact USPS to track your package or if it is missing to start an investigation.
Orders ship within 1-7 business days. This depends on the volume of orders and where your order is placed in the queue. We fulfill orders in the order received. The shipping time estimate will take effect once the package has been shipped out.
Refunds can take 3-7 Business days to process.
*NO EXCHANGES FOR INTERNATIONAL ITEMS (store credit or refund only)
MUST return items within 7 days of receiving your product. Must return in new, as received, condition for an exchange or store credit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original clear packaging along with the invoice.
Dirty, worn, or washed/dried items aren't eligible for returns or exchanges. If you happen to send back an item that is NOT eligible, you will have to pay the shipping charge for us to send the items back to you.
Free Return, Free Exchange Promotions:
- Does not apply to subscription items
- Does not apply to sale/clearance items
- Can exchange those items for a different size
- Gift cards
- Sale/Clearance/Closeout items (you may exchange or receive store credit for clearance items)
- All sales/clearance are final.
- Only exceptions: we will honor a size exchange for the same items if needed.
Refunds (if applicable):
Return within 7 days in new condition, unworn and unwashed
Must have the original tag attached as well as the clear plastic bag it came in.
Please add a note on your invoice stating what you would like to do (exchange for a xxs, return for store credit, etc) and we will be happy to take care of you!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.